Keep Your Box!!! - All of these photos MUST be taken on top of the box with the Fedex Label visible next to the animal (NO EXCEPTIONS under any circumstances). Either guarantee requires without any exceptions that you supply several digital pictures (3 angles) of the reptile, amphibian, scorpion or tarantula on its back (belly up), from the side and from the top belly down. Notification of any issue must be made within 6 hours of delivery in the rare case of a DOA and within 72 hours of arrival if claiming under the 3 day health guarantee. FROGS & TOADS do not have any live arrival or health guarantees June thru August. Guarantees on Live Reptiles & Amphibians are void when night time temperatures are listed to fall below 40 or daytime temperatures above 80 degrees. Therefore, reptiles come with a 3 day health guarantee after arrival and Amphibians, Tarantulas & Scorpions are a live arrival only guarantee. We guarantee that all reptiles, amphibians, tarantulas & scorpions we sell are healthy before shipping to you. When they are not captive bred we make best efforts to notate that they are farm raised (FR) and/or field collected (FC) species but are not responsible for any errors in notation. Frozen feeders orders cannot be cancelled once processed.īig Apple Pet Supply makes every attempt to sell reptiles, frogs, tarantulas & scorpions that are captive bred.Live feeders and frozen feeders always have separate shipping charges.Flat rate shipping price includes special box, 15-20 lbs of dry ice, insulator blankets and FedEx freight.
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